Navigating difficult conversations VII

Leadership and Soft Skills for Students by Cary J. Green, PhD

Issues addressed in difficult conversations are not always resolved. However, you must reach an agreeable outcome, even if you simply agree to disagree. This outcome provides needed closure, and should diminish the likelihood of the situation getting worse.

 

Navigating difficult conversations V

Leadership and Soft Skills for Students by Cary J. Green, PhD

When you’re involved in a difficult conversation, focus on the current conflict. Don’t drag in old biases and hurts; inclusion of past negativity often makes things worse.

 

Navigating difficult conversations IV

Leadership and Soft Skills for Students by Cary J. Green, PhD

The solution to your conflict may be a fair compromise. To resolve conflict, you must be flexible. Flexibility does not mean that you sacrifice your values or integrity, but it does mean that you may not always get exactly what you want.

 

Navigating difficult conversations III

Leadership and Soft Skills for Students by Cary J. Green, PhD

It’s not uncommon to be involved in a difficult conversation and realize that you and the other person are really not that far apart on the issue. If you start by finding that common ground and move forward from there, you’ll find that these conversations will be easier.

 

Navigating difficult conversations II

Leadership and Soft Skills for Students by Cary J. Green, PhD

In a difficult conversation, you must know how you want the conflict to be resolved. You must provide possible solutions. Otherwise, you are just complaining, and it is doubtful that you will see improvement.

 

Navigating difficult conversations

Leadership and Soft Skills for Students by Cary J. Green, PhD

In difficult conversations, you must understand the real source of conflict. Be sure that you communicate your perspective very clearly, and be sure that you understand the conflict from the perspective of the other person.