When in a difficult conversation, look for common ground.

Leadership and Soft Skills for Students by Cary J. Green, PhD

It’s not uncommon to be involved in a difficult conversation and realize that you and the other person are really not that far apart on the issue. If you start by finding that common ground and move forward from there, you’ll find that these conversations will be easier.

 

Navigating difficult conversations

Leadership and Soft Skills for Students by Cary J. Green, PhD

When you’re involved in a difficult conversation, focus on the current conflict. Don’t drag in old biases and hurts; inclusion of past negativity often makes things worse.

 

 

To resolve conflict, you must be flexible.

Leadership and Soft Skills for Students by Cary J. Green, PhD

To resolve conflict, you must be flexible and willing to compromise. Being flexible does not mean that you sacrifice your values or integrity, but it does mean that you may not always get exactly what you want.