Advice for handling difficult conversations

Leadership and Soft Skills for Students by Cary J. Green, PhD

In difficult conversations, you must understand the real source of conflict. Be sure that you communicate your perspective very clearly, and be sure that you understand the conflict from the perspective of the other person.

 

Be an encourager

Leadership and Soft Skills for Students by Cary J. Green, PhD

Communicate appreciation as well as encouragement to the people around you. Appreciation is a powerful force influencing the attitude and motivation of people.